Frequently Asked Questions

How can Your Billing Buddy Help?

I can make billing as painless as possible and save you money in the process. No more paying a percentage on every single claim submitted.

You need help – reach out. It’s that simple.

Do you have staff?  Great!  I can train them – one less burden for you.

Ok, A webinar is all very well, but what if I need help with an actual denied claim?

Your Billing Buddy has your back! I am only a call, Zoom meeting, or email away. Schedule a Fix My Claim session. We’ll investigate real-live claims* on your system. I can give you ideas about why the claim was denied and instructions on how to get paid.

(*HIPAA business associate agreement required)

What if I just need to pick your brain about this or that?

Our hours aren’t compatible, or I’d like to have your answers in writing for later review. Can we do it over email instead?

I’m just getting started, I don’t have a large budget…

Pick only what you need right now and come back later for more.

Do you talk about credentialing? Credentialing is so frustrating!

Yes, it is frustrating. Any of our services can cover issues related to credentialing as well as billing.

I think I’ll be fine on my own once I get started, but I need someone to help me get set up once I’ve chosen a software package. Can you do that?

Of course! I can do it either with you present, or on my own. Your preference. All I’ll need is access to the software system you’ve chosen.*  

*HIPAA Business Associate agreement required

Can you help me with getting better at collecting from my patients?

Absolutely! Over the years, I’ve learned what works and what doesn’t.

Will the webinars be recorded?

Yes! Live attendees will receive access to the recording at no additional cost.

Can’t make the live broadcast? No problem!  Register anyway, giving you the opportunity to ask a question, and you will be sent the link for the recording automatically.

Will there be Q/A with the webinars?

Yes. I believe interactive Q/A is what adds value to webinars and have structured Your Billing Buddy’s webinars so there is plenty of time. When you register, you will be given the option to ask question(s) ahead of time.

I can find some of this stuff online on my own…

You’re welcome to spend your time researching, interpreting and synthesizing articles that can double as a patented cure for insomnia. And doing it again when things change next month. Do you want to? Do you have time?

Are subscription packages available rather than paying separately for each item?

Yes! Coming in January 2023.

Will you do my credentialing/provider enrollment?

Yes! You can schedule as many consultations as you need to help you get it done. There will also be a webinar on this topic – subscribe to our mailing list to stay updated!

Can you help me negotiate better rates with insurance companies?

Step-by-step directions are here! Need more help?  Schedule an individual session and I’ll give you feedback and point you in the right direction.

Will you be able to provide training on how to verify and interpret patient benefits?

Everyone has trouble with getting accurate information!  Yes, I can help, either 1:1 or in a webinar. Subscribe to our mailing list, there are lots of free pointers and you’ll hear about classes as soon as they are scheduled.

Can you train me on billing for:

Telehealth: yes

Medication Management / Psychiatry / Nurse Practitioner: yes

Providing services in nursing or assisted living facilities: yes

Psychological or neuropsychological testing: yes

Play Therapy: yes

Eye Movement Desensitization & Reprocessing (EMDR): yes

Group therapy: yes

Employee-assistance programs (EAP): yes

Medicare and/or Medicare Advantage: yes

Medicaid: yes, although because understanding Medicaid depends on your state, there may be additional time required if I am not familiar with your state.

Out of network billing: yes

Worker Compensation: yes

Automobile Accident: yes

Military plans: Tricare / Veterans Administration / CHAMPVA / USFHP / MOS: yes to all

Unfortunately, I will not be able to provide billing training on the following topics at this time. However, I may find guest speakers to teach us all, at a later date!

Transcranial magnetic stimulation (TMS)

Applied Behavioral Analysis (ABA)

Billing for a higher level of care or facility

What billing software platforms are you familiar with?

I have experience with the ones listed below. However, after many years of using different programs, I can probably help you even if your platform is not listed. There is a certain “logic” common to all platforms.

Healthpac / I3 Verticals

Valant

Therapy Notes

Simple Practice

Office Ally

Practice Fusion

ICANotes

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